Queue triage
Inbox
Open Claims, Care Team, or Account Management from the landing cards or Teams popover. Land on work that needs a reply, filtered to your queue.
Queue cardsNeeds responseTeams
Angle Health
AngleOS
Work inquiries with agents, side by side
AngleOS is the operator workspace for Angle Health — triage queues, review AI plans, send replies, and keep member, claim, and employer context open while you work.
Sign in with your Angle account to open the workspace.
What you can do
Built for day-to-day operators — pick a queue, work an inquiry, choose a plan, send a reply, and keep context open while agents help.
Universal search & launch
Dock search
Find members, employers, claims, inquiries, and contacts from the center dock. Pull a Jira or Zendesk ticket, compose new work, or talk to an agent.
SearchComposePull ticket
Work an inquiry
Claim & read
Open a row to soft-claim it. Read the thread, identities, and context in one window — or keep the inbox split pane for fast scanning.
Soft claimThreadIdentities
Select a plan
Triage
Review proposed plans in plain language — confidence, park badges, and money-action warnings. Answer planner questions, then pick the plan that fits.
ProposeConfidenceApprove
Send replies
Draft & send
When a draft is ready, edit the subject and body, attach files, set Session With, and send. Zendesk solve fields appear when they apply.
DraftEditSend
Multitask windows
Workspace
Keep several inquiries and entity windows open side by side. Resize, collapse to a rail, or close others — the dock rises to the top while you work.
WindowsCollapseScroll
Park & watch
Async
Park work that is waiting on a watch. The Parked window lists soonest-due first so you can Check Now when it is time to resume.
ParkWatchCheck Now
Automation & autonomy
Rungs
See how categories run on Auto, One click, AI helped, or Manual. Tune autopilot, simulate, and manage the blocklist from Automation.
AutoOne clickManual
Day to day
After you sign in, open the Day-to-day guide from the account menu for a step-by-step walkthrough that can open the real surfaces as you go.
Land on your queue
From the empty workspace, click a queue card (Claims, Care Team, or Account Management) — or open Teams in the dock and pick a lane. The inbox opens filtered to active work awaiting a reply.
Scan the worklist
Read the State column: needs response, draft ready, needs decision, executing, parked. Use toolbar filters or “Most actionable first” sort. Notice a claim chip if someone else already has the inquiry.
Open an inquiry
Click a row to read it in the split pane, or open it as its own window. You soft-claim it and it shows up in Recent Activity so you can jump back later.
Review triage plans
Stay on the Triage tab. Read each proposed plan in plain words — confidence, park badge, money-action warnings. If the planner asks questions, answer them and optionally re-propose.
Decide and execute
Pick a plan with the radio, then Approve & run (confirm gates or money when prompted). Or choose None of these… with a reason. Watch the execution journey; open Observe if you want the live terminal.
Review and send the reply
When a draft is ready, edit subject, body, attachments, and Session With, then send. Use Investigate chat first when you only need a read-only diagnosis.
Park, pivot, or context-switch
Park via a plan with park intent or by status, then monitor from the dock Parked window. Open member, claim, or employer windows from identity chips or search. Keep several windows side by side while you work.
Check automation
Open Automation to see how categories run on Auto, One click, AI helped, or Manual — and to tune autopilot when you own that lane.